Privacy Policy
1. Introduction
This privacy policy of Medconn sets forth the term applicable to you (“You” or “Your”) and describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of Medconn Platform, including https://medconnhealth.com/ (the “Website”) and any application(s), including updates, available on the Website and also terms of service that apply to any of the services accessible through any such Application (collectively, the “Service”), plus any information we collect in our capacity as a Business Associate to your healthcare provider, which is a Covered Entity under Health Insurance Portability and Accountability Act (“HIPAA”).
2.Information We Collect
The information we collect may include
a. Information You Give to Us
We ask for and collect the following personal information about you when you use the MedConn Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide with all the requested services.
- Account Information: When you sign up for a MedConn Account, we require certain information such as your first name, last name, email address, and date of birth.
- Profile and Offering Information: To use certain features of the MedConn Platform, we may ask you to provide additional information, which may include your address and phone number.
- Identity Verification Information: To help create and maintain a trusted and protected environment, we may collect identity verification information, such as images as of your government issued ID, passport, national ID card, or driver's license, as permitted by applicable laws.
- Payment Information: To use certain features of the MedConn Platform, we may require you to provide certain financial information (such as your bank account or Credit card information) in order to facilitate the processing of payments.
- Communication with MedConn and other Users: When you communicate with MedConn or use the MedConn Platform to communicate with other users, we collect information about your communication and any information you choose to provide.
b. Additional Information You Give to Us
You may choose to provide us with additional personal information in order to obtain a better user experience when using MedConn Platform. This additional information will be proceed based on our legitimate interest or when applicable, your consent.
c. Information We Automatically Collect from Your Use of MedConn Platform and Services
When you use MedConn Platform, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the MedConn Platform.
- Geo-location Information: When you use certain features of the MedConn Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience.
- Usage Information: We collect your information about your interaction with the MedConn Platform such as the pages or content you view, you have made, and other actions on the MedConn Platform.
- Device Information and Other Unique Identifiers: We collect data about your device and how your device interacts with MedConn Platform, which may include your IP address, device identifiers, cookies, beacons, pixel tags, browser type, device type, operating system, and regional and language settings.
3. How We Use the Information We Collect
We use the information we collect for the following purposes.
- Providing Services.
- Business Operations.
- Core Functionality and Improvement.
- Security, Safety, and Dispute Resolution.
- Communicating with you.
- Marketing and Promotional Purposes.
- Analytics and Personalization
- Legal Obligations.
4. Disclosure of Your Information
In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:
a. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We may disclose personal information that we collect, or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MedConn's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by MedConn about our Website users is among the assets transferred.
b. We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MedConn our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
5. Your Right
Depending on your country or state of residence, you may be able to exercise the rights described below. You will not receive discriminatory treatment or retaliated against for exercising any of the rights described below.
a. Access to Your Personal Information and Data Portability.: you have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
b. Deletion of Your Personal Information: you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies.
c. Opting Out of Cookies and Sale/Sharing Using Online Tracking Technologies: Our use of online tracking technologies may be considered a sale or sharing under applicable law. As a visitor to our Site, you can opt out of being tracked by these third parties by clicking the “Do Not Sell My Personal Information” link at the bottom of our Site and selecting your preferences. Depending on your state of residence, you may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC).
d. Identity Verification: For security purposes, we may request additional information from you to verify your identity to enable us to process some requests. In such cases, we may contact you by email to verify your request. Depending on your request, we will ask for information such as your name and the email address associated with your account.
e. Withdrawing Consent and Restriction of Processing: If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to MedConn specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
6. Children Under the Age of 18
If you are under 18, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.
7. Changes to this privacy policy
MedConn reserves the right to change this Privacy Policy from time to time. We will make reasonable attempts to notify you of changes we think may be important to you through a notice on the Website home page. All changes will be effective when published unless a different effective date is specified. Your continued use of the MedConn Website after we have posted a change to this Privacy Policy to the MedConn website will be considered your consent to the change.
8. Contact Us
If you have questions or suggestions, you can contact us at:
MedConn Privacy
700 Professional Dr
Gaithersburg, MD 20879
Email: info@medconnhealth.com
9. Effective Date of This Notice
This Notice is effective on October 18, 2024